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Whitelist in CISCO Secure Email Gateway

If you're using Cisco Ironport spam filtering, you can whitelist CyTech to allow our simulated phishing test emails and training notifications through to your end users.

The instructions below include information from the Cisco whitelisting article. If you run into issues whitelisting CyTech in Cisco Ironport, we recommend reaching out to Cisco for specific instructions. You can also contact our support team whenever you need assistance.

Whitelisting Cisco Ironport

To whitelist CyTech in Cisco Ironport, do the following:

  1. From the Cisco Ironport admin console, navigate to the Mail Policies tab.image.png
  2. Select HAT Overview. Please ensure that InboundMail lister is selected.
  3. Click WHITELIST. If you do not see WHITELIST, you can create your own group named "WHITELIST".
  4. Click Add Sender and add our IPs, hostnames, and/or domains. Note: Contact CyTech for the list of IPs, hostnames, an/or domain names.
  5. Click Submit and then Commit Changes.
Note: After following this article, we recommend setting up a test phishing campaign to 1-2 users to ensure your whitelisting was successful. As a last resort, we suggest reaching out to your service provider for assistance. 

Disable Spam Scanning

To disable spam scanning in Cisco Ironport, do the following:

  1. From the Cisco Ironport admin console, navigate to the Mail Policies tab.
  2. Click WHITELIST. If you do not see WHITELIST, you can create your own group named "WHITELIST".
  3. Disable Spam Scanning for the whitelistedimage.png
  4. image.png

Skipping Outbreak Filter Scanning

The instructions above for whitelisting Cisco Ironport do not prevent Ironport's Outbreak Filter from scanning emails from our IPs or hostnames. If you are experiencing issues with our emails being quarantined, you may also need to set our IPs or hostnames to bypass this filter. 

To skip Outbreak Filter Scanning, do the following:

  1. From your Cisco Ironport admin console, navigate to the Mail Policies tab.
  2. Under the Message Modification section, enter our IP addresses or hostnames in the Bypass Domain Scanning table. Note: Contact CyTech for the list of IPs or hostnames.
  3. Click Submit and then Commit Changes.

Troubleshooting

If Cisco Ironport is flagging CyTech's simulating phishing emails as spam or removing attachments from these emails, you may need to troubleshoot further in Cisco Ironport.

For a potential troubleshooting method, see the steps below. If you don't see the solution you're looking for, we recommend reaching out to Cisco Ironport for assistance.

  1. Create an individual HAT Mail Flow Policy specifically for CyTech.
  2. In this policy, disable Spam Detection and Virus Protection. For more information, see Cisco Ironport's Mail Flow Policy documentation.
  3. Add a sender group for our IP addresses or hostnames. Note: Contact CyTech for the list of IPs or hostnames.
  4. Apply the policy to the sender group. For more information, see Cisco Ironport's Message Handing documentation.

If you need further assistance, kindly contact our support at support@cytechint.com for prompt assistance and guidance.

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