Log Collector FAQs

These are FAQs related to the installation of the CyTech Log Collector.

FAQ: What do I do if I have Cortex XDR which causes unsuccessful installation of the Log Collector?

Elastic Agent Main installation path (windows)

When installing Elastic Agent on a Windows machine, the installation files are placed in specific directories. Below are the important paths to know for managing and troubleshooting the Elastic Agent.

Temporarily Disable Cortex XDR Antivirus

To allow for a smooth installation, you may need to temporarily disable the Cortex XDR antivirus:

Main Installation Path

Configuration Files

Log Files

Data Directory

Uninstall Path

By understanding and utilizing these paths, you can easily manage the Elastic Agent on a Windows machine, adjust configurations, troubleshoot issues, or perform updates and uninstallation.

After locating the Installation path of Elastic Agent, proceed to the whitelisting step.

Whitelist the Elastic Agent Installer in Cortex XDR

Temporarily Disable Certain Cortex XDR Modules

 Run the Installation in Exclusion Mode

Cortex XDR file and folder exclusion link: 
File and Folder exclusion link